SERVICE DESK
Responsive user support
A defined route for common Windows, macOS, Microsoft 365, VPN, access, and application issues.
Managed IT Support
Managed IT operations for users, devices, and cloud services.
Structured service desk support, Microsoft 365 administration, endpoint operations, access management, vendor coordination, and technical documentation for growing organizations.
Operational outcomes
Standardize support delivery and strengthen operational control.
A defined managed-services model connects user support, platform administration, lifecycle management, documentation, and service planning under clear ownership.
ADMINISTRATION
Consistent administration
Organized handling of users, groups, devices, policies, services, and recurring changes.
GOVERNANCE
Operational visibility
Clear documentation, ownership, priorities, and next actions for ongoing technology decisions.
Service scope
Capabilities included in the service scope.
Responsibilities, licensing, support windows, dependencies, exclusions, security requirements, and the implementation sequence are confirmed in writing before work begins.
Remote service desk and 24/7 request intake
Microsoft 365 and Google Workspace administration
Joiner, mover, and leaver requests
Windows, macOS, and approved application support
VPN, Meraki, network, and Wi-Fi assistance
Remote printer, queue, driver, and scan troubleshooting
HubSpot, RingCentral, and SaaS account administration
Vendor coordination, documentation, and service review
Delivery methodology
A controlled path from assessment to operations.
Assessment
Review the environment, business impact, users, ownership, requirements, and technical constraints.
Architecture
Define the technical design, scope, dependencies, safeguards, timeline, and acceptance criteria.
Implementation
Execute controlled changes, communicate impact, validate functionality, and document the configuration.
Operations
Complete a documented handoff or establish ongoing administration, service review, and support responsibilities.
Service information
Technical and commercial questions, answered.
Service boundaries vary by environment. The final scope, responsibilities, support terms, and acceptance criteria are confirmed in writing.
Is support available 24/7?
Sharpix provides 24/7 request intake. After-hours incident assistance may be available under an approved support plan, with response targets, escalation paths, exclusions, and emergency terms defined in the agreement.
Can Sharpix work with our internal IT person?
Yes. Responsibilities can be divided so Sharpix supports users or selected platforms while your internal resource retains strategic or specialized ownership.
How is managed support priced?
Pricing depends on users, devices, systems, support hours, included services, and the level of responsibility Sharpix assumes.
Technical consultation
Establish a structured managed IT service model.
Provide the current environment, affected users or systems, operational impact, security requirements, and intended outcome.