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Managed Technology Services

End-to-end IT services for secure, resilient operations.

Managed services and project delivery across Microsoft 365, Google Workspace, identity, endpoints, Cisco Meraki networks, workplace systems, communications, AI automation, business applications, and digital infrastructure.

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Core service portfolio

Technical capabilities for the modern workplace.

Each service can be delivered as a focused engagement or integrated into a broader managed-services model with defined responsibilities, controls, and measurable outcomes.

Managed IT Support

Managed IT operations for users, devices, and cloud services.

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Microsoft 365 Services

Microsoft 365 architecture, administration, and security.

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Google Workspace Services

Google Workspace administration, security, and collaboration.

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Identity & Cybersecurity

Identity-first security for Microsoft cloud environments.

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Intune & Endpoint Management

Policy-based endpoint management with Microsoft Intune.

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Network & Workplace Infrastructure

Managed connectivity for networks, Wi-Fi, printers, and office systems.

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Business Communications

Cloud communications engineered around business workflows.

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Web, Domain & E-commerce

Governed digital infrastructure for domains, email, and web platforms.

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AI & Business Automation

Governed AI and workflow automation for repeatable business operations.

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Platforms administered and supported

Administration across the systems that run daily business operations.

Sharpix can support the following platforms within an approved scope, available licensing, verified account ownership, supported configurations, and documented access controls.

Microsoft Cloud

Identity, productivity, security, endpoint, and cloud administration.

Microsoft 365Entra IDExchange OnlineTeamsSharePointOneDriveIntuneDefenderAzureWindows 365Power PlatformCopilot

Google Workspace

Messaging, collaboration, identity, device, and tenant administration.

Admin ConsoleGmailDriveShared DrivesCalendarMeetGroupsCloud IdentityEndpoint Management

Communications

Cloud calling, meetings, numbers, routing, and user administration.

RingCentralTeams PhoneZoom PhoneZoom MeetingsAuto AttendantsCall QueuesNumber PortingVoicemail

Business Applications

Account, access, SSO, provisioning, workflow, and vendor coordination.

HubSpotSalesforceSlackAdobe Admin ConsoleDropboxDocuSignQuickBooks OnlineSaaS Access

Network & Workplace

Connectivity, secure network administration, shared systems, and field services.

Cisco MerakiUbiquiti UniFiFortinetCloudflareWi-FiVPNNetwork PrintersPrint QueuesScan Workflows

Web, Commerce & Social

Digital ownership, web operations, commerce, and approved publishing workflows.

WordPressWooCommerceShopifyGoDaddyCloudflare DNSLinkedInGoogle Business ProfileFacebookInstagramYouTube

Supported-platform references identify technologies Sharpix can administer within an agreed scope. Product names and logos are trademarks of their respective owners. Their appearance does not imply endorsement or partnership.

Engagement models

Project delivery or ongoing managed services.

Both engagement models use defined scope, controlled implementation, clear ownership, validation, and technical documentation.

PROJECT SERVICES

Defined scope and acceptance criteria.

Technical assessment, documented deliverables, dependencies, change controls, validation, and formal handoff.

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MANAGED SERVICES

Continuous administration and support.

Recurring service desk, cloud, identity, endpoint, network, application, vendor, documentation, automation, and service-review responsibilities.

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Service delivery models

Remote operations, scheduled onsite service, and defined after-hours assistance.

Coverage is designed around business requirements, location, risk, response expectations, and the responsibilities documented in the service agreement.

REMOTE IT SERVICES

Secure remote administration and support.

User troubleshooting, cloud administration, migrations, access changes, device support, vendor coordination, documentation, and project delivery.

  • Remote service desk
  • Cloud and SaaS administration
  • Network and printer troubleshooting
SCHEDULED ONSITE SERVICES

Field support for workplace infrastructure.

Available in the Greater Houston area for approved projects and service plans, with other locations considered by arrangement.

  • Hardware and workstation deployment
  • Network, Wi-Fi, and printer assessment
  • Office moves and vendor coordination
EXTENDED COVERAGE

24/7 request intake with plan-based escalation.

After-hours incident assistance may be available under an approved support plan. Response targets, escalation paths, exclusions, and emergency terms are defined in the agreement.

  • Continuous request intake
  • Plan-based after-hours escalation
  • Documented response expectations
Technical consultation

Build a more resilient technology environment.

Outline your platforms, users, devices, service requirements, security priorities, and desired operating model.

Discuss your requirements